Here you can find several answers to your questions
Buying on our website is very easy and quick.
1. browse our catalog
2. click on the product you want and choose the color and size you want
3. a purchase summary page will appear, click check out
4. enter your address and choose the payment type
You can check and change the contents of your Shopping Cart at any time and can pay by credit card (Mastercard, Visa, American Express), Paypal, Entidade e Referencia and MBWAY (Portugal) and Klarna.
We know that making a purchase through our website can sometimes be difficult. We make this process easier by being able to purchase over the phone or by email. Within this method of purchasing, you can pay by bank transfer or MBWAY. Contact us at: loja@achega,com or via the following telephone numbers: +351 917 552 202 or +351 249 840 515.
No, it is not necessary to register on our website to make purchases.
However, registration is fast, free, secure and gives you many advantages:
- receive updates on your order and can check past purchases
- you can save your delivery preferences
- you can request returns and check your refunds online
-receive exclusive updates from Achega
You can change your order before the warehouse processes it. If you have changed your mind, we recommend that you contact our Customer Support as soon as possible so that we can check the status of your order.
However, we recommend that you can return your order within 14 days for any reason. You can find more information on this issue in "Exchanges and Returns" and in "Terms and Conditions".
At achega.com you have the possibility to change your mind and you can communicate your intention within 15 days. You can exchange or return your item. If you have a member account on our website, returns will be free. If you have purchased your items as a guest, the return costs via courier will always be your responsibility and you will be asked to pay shipping costs of €4.00 which will be deducted from the amount paid upon purchase. The amount previously will be refunded when the item arrives at our facilities in perfect condition.
Online sales and promotions are exclusive to the website achega.com. Items on sale or on sale when purchased cannot be exchanged in our physical stores. All items at normal prices can be exchanged or returned in our physical stores as long as they are duly accompanied by the invoice and are exchanged or returned within 14 days. To find out where to exchange or return items in physical stores, you can go to the "Find a store" link in the footer of our website and find our addresses.
On the product details page you can find our Size Guide. Click and consult. You can also find it in the footer of our website.
Our online store offers deliveries to Europe and around the world, with some exceptions. We are sorry, but we currently do not deliver to the following countries: United Arab Emirates. Hong Kong (SAR of China), Japan, South Korea, Malaysia, Singapore.
It is possible to make hem arrangements and other width adjustments. A cost of €10.00 will be charged. The customer must send the correct measurements for this purpose. We are not responsible for errors when sending measurements. If you are already familiar with our knits, and know what arrangements to request, you can leave a note in your order form with a description of what you want to change as well as the measurements. Upon receipt of your order, our customer support will contact you to discuss the work to be done and send details for payment processing. If the order has arrived at your home and you wish to arrange it, you can do so through our physical stores or send it to our facilities. All shipping charges for arrangements are the responsibility of the customer. For more information, contact our Customer Support via email at email@example.com or via our mobile phone +351 917 552 202.
We don't always have the color you love. You have the possibility of ordering your item in the color you want through our customer support as long as it is available in our color catalogue. This order will have an additional value of €10.00. It will be ready within a maximum of 15 days, excluding shipping time. To place your special request, you must contact our customer support. Contact us at: loja@achega,com or via the following telephone numbers: +351 917 552 202 or +351 249 840 515.
CUSTOMER SUPPORT AND ADDRESS
You can always contact us via telephone, chat or by writing to email firstname.lastname@example.org. Our Customer Service is available year-round from 9:00 to 17:00 GMT Monday to Friday, except on the holidays and days listed below:
JANUARY 1 - NEW YEAR'S DAY
APRIL 25 - FREEDOM DAY
THURSDAY OF THE BODY OF GOD
JUNE 10 - PORTUGAL DAY
ASSUMPTION OF OUR LADY
OCTOBER 5-IMPLEMENTATION OF THE REPUBLIC
NOVEMBER 1 - ALL SAINTS DAY
DECEMBER 1 - RESTORATION OF INDEPENDENCE
DECEMBER 8 - DAY OF THE IMMACULATE CONCEPTION
DECEMBER 24 AND 25 - CHRISTMAS DAY
DECEMBER 31 - NEW YEAR'S EVE
Rua da Prata 240
+351 218 878 415
London Square 5
+351 218 492 694
21D Church Avenue
+351 218 497 864
Rua dos Fanqueiros 190
1100 -232 Lisbon
+351 218 881 034
Teteia Shopping Center - Store i
Rua Professor Reinaldo dos Santos 14
+351 217 780 370