Shopping on our site is quick and easy.

1. browse our catalog

2. click on the product you want and choose the color and size you want

3. a purchase summary page will appear, click on check out

4. enter your address and choose the type of payment

You can check and change the contents of your Shopping Cart at any time and you can pay by credit card (Mastercard, Visa, American Express), Paypal, Entity and Reference and MBWAY (Portugal) and Klarna. 

We know that it can sometimes be difficult to make a purchase through our website. We make it easy for you to buy over the phone or by email. You can also pay by bank transfer or MBWAY. Contact us at: loja@achega,com or via the following telephone numbers: +351 917 552 202 or +351 249 840 515.

No, you don't have to register on our site to make purchases.

However, registration is fast, free, secure and gives you many advantages:

 - receive updates on your order and check past purchases

 - you can save your delivery preferences

 - you can request returns and check your refunds online

 -receives exclusive updates from Achega 

You can change your order before the warehouse processes it. If you have changed your mind, we recommend that you contact our Customer Service team as soon as possible so that we can check the status of your order.

However, you can return your order within 14 days for any reason. You can find more information on this under "Exchanges and Returns" and "Terms and Conditions".

At achega.com you have the possibility to change your mind and you can communicate your intention within 15 days. You can exchange or return your item. If you have a member account on our site, the return will be free of charge. If you have purchased your items as a guest, you will always be responsible for the cost of returning them by courier and you will be asked to pay postage of €4.00, which will be deducted from the amount you paid for the purchase. The previous amount will be refunded when the item arrives at our premises in perfect condition.

Online sales and promotions are exclusive to achega.com. When purchased, sale items cannot be exchanged in our physical stores. All items at the normal price can be exchanged or returned in our physical stores as long as they are accompanied by the invoice and are exchanged or returned within 14 days. To find out where to exchange or return items in our physical stores, you can go to the "Find a store" link in the footer of our website and find our addresses.

You can find our Size Guide on the product details page. Click and check it out. You can also find it in the footer of our website.

Our online store offers deliveries to Europe and all over the world, with a few exceptions. Sorry, we currently do not deliver to the following countries: United Arab Emirates. Hong Kong (SAR of China), Japan, South Korea, Malaysia, Singapore.

Hems and other width adjustments are possible. There will be a charge of €10.00. The customer must send the correct measurements. We cannot be held responsible for errors in sending measurements. If you are already familiar with our knitwear and know what adjustments to make, you can leave a note in your order with a description of what you want altered and the measurements. Once your order has been received, our customer service team will contact you to discuss the work to be done and send you details for payment processing. If the order has arrived at your home and you wish to have it repaired, you can do so through our physical stores or send it to our premises. All shipping charges for repairs are the responsibility of the customer. For more information, please contact our Customer Support team at [email protected] or by mobile +351 917 552 202.

We don't always have the color you love. You have the option of ordering your item in the color you want through our customer service team, as long as it is available in our color catalog. This order will cost an additional €10.00. It will be ready in a maximum of 15 days, not including shipping time. To place your special order, please contact our customer service. Contact us at: loja@achega,com or via the following telephone numbers: +351 917 552 202 or +351 249 840 515.

You can always contact us by phone, chat or by writing to [email protected]. Our Customer Service is available all year round from 9:00 a.m. to 5:00 p.m. GMT from Monday to Friday, except on public holidays and the days listed below:

JANUARY 01 - NEW YEAR'S DAY
CARNIVAL DAY
HOLY FRIDAY
APRIL 25 - FREEDOM DAY
LABOR DAY
THURSDAY OF THE BODY OF GOD
JUNE 10 - PORTUGAL DAY
ASSUMPTION OF OUR LADY
OCTOBER 5-ESTABLISHMENT OF THE REPUBLIC
NOVEMBER 1ST - ALL SAINTS DAY
DECEMBER 1ST - RESTORATION OF INDEPENDENCE
DECEMBER 8TH - IMMACULATE CONCEPTION DAY
DECEMBER 24TH AND 25TH - CHRISTMAS DAY
DECEMBER 31ST - NEW YEAR'S EVE

Store 1
Rua da Prata 240
1100-422 Lisboa
+351 218 878 415

Store 2
Praça de Londres 5
1000-191 Lisboa
+351 218 492 694

Store 3
Avenida de Igreja 21D
1700-231 Lisboa
+351 218 497 864

Store 4
Rua dos Fanqueiros 190
1100 -232 Lisboa
+351 218 881 034

Store 5
Centro Comercial Teteia - Loja i
Rua Professor Reinaldo dos Santos 14
1500-504 Lisboa
+351 217 780 370

Manufacturing Unit
Rua José Coelho Achega nº30
2480-158 Minde
PORTUGAL

We are available Monday to Friday from 09:00 to 17:00 GMT

Call us:
+351 249 840 515

Contact us by email:
[email protected]