Refund policy

Return Policy

1. Without prejudice to the right of withdrawal referred to below, Achega gives the Customer the possibility of exchanging the Items purchased within 15 (fifteen) days of the date of delivery;
2. The right to exchange items is only granted to items that are part of a "new collection", so items from older collections will not be exchanged; "new collection" means any collection that is available for sale on the website plus it is stated that "online promotions and sales" or "website exclusive collections" cannot be exchanged in our physical stores.
3. Items will only be exchanged if they are returned in the same condition as they were received by the Customer;
4. To exercise the right to exchange provided for in the preceding paragraphs, the Customer may return to the order on our Website and select the "Return" field or, alternatively, send an email to loja@achega.com, attaching a copy of the Confirmation Email, indicating the Items for which they wish to exchange the purchased Items;
5. The Customer may also exercise the right to exchange by the means referred to in the previous point, in which case Achega will issue a voucher with a code equivalent to the value of the item purchased, which the Customer may use within one (1) year of its issue. Alternatively, the Customer may go directly to an Achega store, with the exceptions described above in the previous articles.
6. If the exchange is accepted under the terms of the previous paragraphs, the Customer will be informed by e-mail or in person at the store;
7. In cases where the exchange is not made in-store, in person, the Customer, upon receipt of the e-mail referred to in the previous paragraph, must seal the order and Achega will collect it via a carrier, with the return costs being borne by the Customer; Achega will then process the exchange request and issue the Customer with a voucher for the value of the order, which can be used within 1 (one) year of its issue;
8. C The cost of returning an item by courier will always be borne by the Customer and they will be asked to pay postage of €4.90, which will be deducted from the amount paid for the purchase. The purchase price, minus the shipping costs, will be refunded when the item arrives at our premises in perfect condition:
9. Items must be sent with all the accessories and materials that are part of them, including boxes and packaging materials. The Customer must also fill in a form sent by Achega with the order, specifying the items to be returned. In the event of a return, if the Customer has paid by ATM, they must indicate the IBAN for transferring the amount to be returned.
10.  In the event of an exchange, a voucher will always be issued for use by the Customer within one (1) year of the date of issue.

Free Resolution

1. The Customer has the right to freely terminate this contract at any time, without having to invoke any reason, within 14 (fourteen) days of the date of the Confirmation Email;
2. If the Customer exercises the right referred to in the preceding paragraph, the Customer shall be reimbursed the price paid for the Articles;
3. Requests for returns and refunds as a result of exercising the right of free termination should be sent to Achega by email to loja@achega.com;
4. The item must be sealed by the customer and Achega will collect it by courier;
5. Returns and refunds will only take place if the items are returned in the same condition as they were received by the Customer;
6. Items must be returned together with all accessories and materials belonging to them, including boxes and packaging materials;
7. The Customer must therefore ensure the necessary care is taken with the Items to be returned while they are in their possession.
8. Any item that is damaged or altered, that is not in the same condition as at the time of delivery or that shows signs of misuse, beyond the mere opening of its packaging, will not be refunded;
9. The Customer will be responsible for paying the shipping costs with the return of the item;
10. Achega has the right to refuse return and refund requests under the terms of the preceding paragraphs, informing the Customer of its decision;
11. If the return and refund requests are approved, the Customer will be refunded the price they have paid and it will be credited to their account, without prejudice to the fact that the refund will occur differently if the payment has been made by another means. In particular, if the Customer has paid by ATM, they must indicate the IBAN for transferring the amount to be refunded;
12. Shipping costs are non-refundable.